Frequently asked questions
The most common questions about the NOVA XI app.
What is NOVA XI?
It is the academy’s app. Families and players check training sessions, book them, see reports, progress and videos, receive notices and pay. Coaches manage their sessions and clock in, and the management team runs everything from its dashboard. It works on iPhone, iPad, Android and the web.
How do I create my account?
Tap “Create account” in the app or on this website and fill in your details, or use the sign-up link the academy sent you. The academy reviews new accounts and, as soon as yours is approved, you can sign in.
I forgot my password
On the sign-in screen, tap “Forgot your password?” and enter your email. If the link does not arrive, email us or ask the academy to reset your password: they will give you a temporary one to sign in and change it.
How do I book a training session?
In the Training tab, pick the day and tap “Book” on the session you want. If it is full, you can join the waiting list. To cancel, open the session and tap “Cancel my booking”.
How do I pay for sessions or fees?
In More → Payments you can see what is pending and what you have already paid. You can pay at the academy (cash or bank transfer) and, if the academy has enabled it, by card from the app. You can also buy coin packs and use them to book sessions.
Where can I see my player’s progress, reports and videos?
On Home you have “My progress” and “Reports”, with the coaches’ assessments. Videos are in the Videos tab.
I am not getting notifications
Check in your phone settings that notifications are allowed for the app and that you are signed in. Even if they do not arrive, every notice is kept in the Notifications tab.
Can I change the language?
Yes. In More you can choose Spanish, Catalan or English.
Why does the app ask for my location?
Only coaches use it, to clock in and out of their sessions. Families and players are never asked for it.
How do I delete my account and my data?
In More → “Delete my account” you delete it straight away (it will ask for your password). You can also use “Request deletion of my data” or email us.
What do you do with my data?
We only use it to run the academy and the app. We do not sell it or use it for advertising or to track you across other apps or websites. You will find every detail in the privacy policy.